Guarantees & Delivery

Order collection

You can choose between sending your order and collecting it at our drive in Hilbesheim (see address on the Contact page).

Sending country

We can deliver to many countries around the world: if your Country is not offered at the time of delivery, contact us.

On the territory of the European Union, the delivery is exempt from customs duties. For delivery to a country outside the European Union, in particular in Switzerland, the customer will have to pay any customs duties, taxes and other taxes himself.

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Delivery delay

COVID-19: La Poste sometimes has some problems respecting the promised deadlines

and the delivery time may be longer than usual.

Sorry for this unusual inconvenience.

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The times before receipt vary depending on the country of destination, the type of delivery chosen, the day of receipt of payment, store openings (check on the Contact page) and the items ordered (items that require a manufacturing time are longer to arrive: see product descriptions).


In general, orders are posted 1 or 2 day (s) after the day of the order from Monday to Friday (time varies depending on the amount of work at the time, the days when the store is closed and the number of orders in progress).

Example: an EXPRESS panty ordered on a Monday will generally be mailed on Tuesday or Wednesday. This same panties ordered on a Friday will leave on Monday or Tuesday (since no shipment on Saturday and Sunday).

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The shipping rates for most items we sell are based on their weight. The total cost of the shipment is displayed at the end of the order. To reflect the terms of the delivery providers we use, all weights are rounded up to the next highest weight range.

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For shipments, we offer:

- the letter followed on many articles (the cheapest; D + 2 after taking charge by La Poste)

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- PRIORITY shipment (order processed by express and priority letter followed; D + 1 after support by La Poste)

- Colissimo (more expensive and longer to receive), but necessary for certain items that are too large or too thick to be sent by registered letter.

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Read the description of the products to find out whether sending by Colissimo is necessary or not.

In the event of free shipping, the choice of carrier will be reserved for the seller.

Legal guarantees, liability and delay

Edenvane undertakes to perform the contract properly and to respect its obligations or to find a solution in the event of non-compliance with one of these points.

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The seller is liable for defects in the conformity of the goods with the contract under the conditions of article L. 211-4 and following of the Consumer Code and for hidden defects of the item sold under the conditions provided for in articles 1641 and following of the code. civil.

When the consumer acts as a legal guarantee of conformity

  • he has a period of two years from the delivery of the property to act

  • may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code

  • is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee.

The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

The customer can make a warranty claim by sending a letter to the following address:

Edenvane - Vanessa Gasser

50 rue de Lixheim

57400 HILBESHEIM

or by email at: contact@edenvane.com

Delivery times are provided for information only, but cannot be guaranteed during periods of large orders for example or when La Poste does not deliver at the time indicated.

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